Privacy Policy
We take privacy seriously. Therefore, in this Privacy Policy term we explain the ways in which we use, store, share and protect the personal data collected from the use of our services and the visit to our websites. Also how the data holders can exercise the rights provided for in the applicable legislation.
1. Important Definitions
General Data Protection Law (LGPD). Federal Law No. 13,709, published on August 14, 2018, which regulates Personal Data Processing activities, including in digital media, by individuals or legal entities governed by public or private law, with the aim of protecting the fundamental rights of freedom and privacy and the free development of the personality of the natural person. Treatment Agents. are those responsible for the Processing of Personal Data and are separated into two categories: the Controller and the Operator. The Controller is the person or company responsible for decisions regarding the Processing of Personal Data. The Operator, in turn, is the person or company that processes Personal Data on behalf of the Controller, following its instructions. Personal data. information relating to an identified or identifiable natural person. Treatment. any operation carried out with Personal Data whether automated or not, that is, collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, storage, archiving, elimination, evaluation or control of information, modification, communication, transfer, diffusion or extraction.
2. Clients
2.1 Data we collect
In general, when a Customer (or for the purposes of this section, “you”) or your company contracts, uses or interacts with the Services, we collect your personal data, which can be divided into three broad categories: (i ) Data you provide us: when you hire, use or interact with the Services or communicate with us in any way, you (or your company) may provide us with certain data. This information includes: Professional contact information, such as your name, title, company, location, telephone number and email address; Marketing Preferences; Account credentials, such as your email address, username and password; Payment information, such as credit card details, bank details and billing address; Data related to technical support and troubleshooting. This data includes ticketing data, such as the type of product or service related to your help request, contact or authentication details and the content of your communications with us. (ii) Data we collect automatically: when you use our services, we may automatically collect and store data. This data includes: Device data you use to access the Services, such as your IP address, operating system, geolocation information and device identifier. Log data, such as your IP address and your activities on the Services (such as the date and time associated with your use, pages and files viewed, searches and other actions you take (such as which features you used). Browsing data, i.e. data about how you use and interact with our Services, which may include the dates you used the Services and your browsing activities. We also collect information about the performance of the Services , including metrics related to emails and other communications you send through the Services. (iii) Data We Collect from Other Sources: We may collect data from other sources, such as public databases, public profiles on social networks and credit protection entities.
2.2 How we use this data
We use data collected or received from using the Services for the following purposes: To fulfill our contractual obligations to you or your company. This includes creating and managing any accounts you may have with us, verifying your identity, collecting amounts owed by you, providing, customizing and improving our services; Notify you of any changes to our products and services; Perform internal operations including support, troubleshooting, data analysis, testing, research and statistics; Reinforce our security and protection procedures, aiming to provide a safer and more effective service; Provide information about other services and/or products we offer, similar to those already contracted by you; Evaluate or understand the effectiveness of the advertising we serve in order to provide relevant advertising to you; Manage risks and detect, prevent and/or remedy fraud or other potentially illegal or prohibited activities, as well as violations of applicable policies, contracts or terms of use; As necessary, to establish, exercise and defend rights in judicial, administrative or arbitration proceedings; Comply with legal or regulatory obligations, or as required in legal proceedings, by any law enforcement or government agency having jurisdiction, or purporting to have jurisdiction, over us. For other purposes for which we provide specific notice at the time of collection, or otherwise as authorized or required by law.
3. Users
This section applies to personal data that we collect when Users (or for the purposes of this section, “you”) visit our websites.
3.1 Data we collect
(i) Data you provide us: our websites have several ways in which you can contact us. You may provide us with personal data, for example when you express an interest in finding out more about our products and services, participate in surveys, subscribe to our newsletter, download informational content or otherwise contact us. . This information includes: Professional contact information, such as your name, title, company, location, telephone number and email address; Area of expertise and interests; Nature of your communication with us; Marketing Preferences; Any other information you choose to provide to us. (ii) Data we collect automatically: when you use our websites, we may automatically collect and store data. This data includes: Device data you use to access the Services, such as your IP address, operating system, browser information, geolocation information and unique device identifiers. Browsing data, i.e. data about how you use and interact with our Services, which may include the dates you used the Services and your browsing activities, including for example your interaction with our informational materials. We also collect information about the performance of the Services, including metrics related to the emails and other communications you send through our websites.
3.2 How we use this data
We may use data collected or received from using the websites for the following purposes: Providing, customizing and improving our websites; Reinforce our security and protection procedures, aiming to provide a safer and more effective service; Perform internal operations, troubleshooting, data analysis, testing, research and statistics; Process transactions and manage your accounts online; Send you marketing communications and recommendations for products or services offered, in line with your marketing preferences. Provide information about services and/or products we offer, according to your preferences; Evaluate or understand the effectiveness of the advertising we serve in order to provide relevant advertising to you; Manage risks and detect, prevent and/or remedy fraud or other potentially illegal or prohibited activities, as well as violations of applicable policies or terms of use; As necessary, to establish, exercise and defend rights in judicial, administrative or arbitration proceedings; Comply with legal or regulatory obligations, or as required in legal proceedings, by any law enforcement or government agency having jurisdiction, or purporting to have jurisdiction, over us. For other purposes for which we provide specific notice at the time of collection, or otherwise as authorized or required by law.
4. How we share personal data
We may share the personal data collected with third parties and business partners, which are relevant for the purposes of enabling the provision of the Services. Said sharing takes place based on the following criteria and for the purposes described below. Third-party service providers: We work with third-party service providers to help us operate, perform, improve, understand, customize, support and advertise our Services. When we share data with third-party service providers, we require that they use your data in accordance with our instructions and terms or with your express consent, where applicable. Credit Protection Entities: We may share your registration data with entities dedicated to reducing credit risk and protecting companies and individuals against fraud, in order to validate the information you provide. Regulatory bodies, judicial or administrative authorities: we may share your personal information to provide the competent authorities with all the information requested regarding the Holder and operations performed by him on the Sites. Furthermore, we may share your personal data with public authorities or private entities to combat fraud and abuse in the use of the Services, to investigate suspected violations of the law, or to combat any other suspected breach of our policies and contracts. With your authorization: In other cases not provided for above, with the purpose of sharing personal data and information, we will send you a notification with information regarding such sharing to request your consent, for a specific purpose.
5. Cookies and Tracking Technologies
We may use various technologies to automatically collect and store data about your use of the Services. These technologies include cookies, pixels, web beacons and SDKs. We use the information collected through these technologies to optimize and personalize your browsing experience, target advertising campaigns, develop and apply security features and fraud prevention procedures, among other possible uses.
6. Transfers of personal data outside Brazil
We may transfer some of your personal data to service providers located abroad, including cloud service providers. When your personal data is transferred outside Brazil, we will take appropriate measures to ensure adequate protection of your personal data in compliance with the requirements of applicable data protection legislation, including by entering into appropriate data transfer agreements with third parties. of your personal data when required.
7. Security
Personal Data processed by us is protected by physical, technical and organizational security measures to reduce risks of loss, misuse and unauthorized access, disclosure and alteration, such as firewalls and data encryption, physical access controls to data centers, in addition to information access authorization controls.
8. Holder’s Rights
Personal data holders have certain rights with regard to their personal data and can exercise them by contacting us. Confirmation of the existence of processing of personal data; Access to personal data, under the terms of the applicable legislation; Correction of incomplete, inaccurate or outdated data; Data portability; Exclusion of data, when these are processed based on the consent of the Holder or when the data is unnecessary, excessive or treated in breach of applicable legislation; Request for information about shared use of data. Please note that this Privacy Policy describes personal data sharing activities by us. To receive more information about how we share your data, please contact us; Revocation of consent, where applicable. For security reasons, we will only be able to fulfill your request if we are sure of your identity. Therefore, we may request additional data or information to confirm the identity and authenticity of the Holder.
9. End of Treatment
This Privacy Policy applies to the above-mentioned circumstances for the entire period in which we store personal data. We store and retain your information: (i) for as long as required by law; (ii) until the end of the processing of personal data, as mentioned below; or (iii) for the time necessary to preserve our legitimate interest. Thus, we will process your data, for example, during the applicable statute of limitations or as necessary to comply with a legal or regulatory obligation. The end of the processing of personal data will occur in the following cases: (i) when the purpose for which the personal data was collected is achieved, and/or the personal data collected is no longer necessary or relevant to the achievement of such purpose; (ii) when the Holder requests the deletion of his data; and (iii) when there is a legal determination in this regard. In cases of termination of processing of personal data, subject to the assumptions established by applicable law or by this Privacy Policy, personal data will be deleted and this Policy will no longer be applicable.
10. Change in Privacy Policy
‘With the constant evolution of the business model, we reserve the right to change this privacy policy at any time, by publishing the updated version on its website. If there is a material change in the handling of personal data, you will be informed and given the opportunity to review the revised policy before deciding to continue using our Services.
Cookie Policy
The purpose of this policy is to provide the public of the website and services offered by us (“user” or “you”), clear and accessible information about the cookies we use on our websites and mobile applications (collectively, “sites” ) and the way they reflect on the user experience. This policy is complementary to our Privacy Policy.
1. What are cookies?
Cookies are essential tools for online navigation. They consist of files that identify the interaction between you, our Sites and our social networks or advertisements, and which are transferred to your equipment (computer, tablet or smartphone) in order to optimize and personalize your browsing experience on the Sites. The term “cookie” can be used to describe a number of technologies, including but not limited to pixel tags, web beacons and mobile device identifiers. We use both session cookies and persistent cookies. Session cookies collect information that does not allow user identification and are automatically deleted when your browser window is closed. Persistent cookies are stored on your computer or mobile device until they expire and collect information that can identify the individual. In addition, the cookies used on the Sites may be “proprietary”, i.e. cookies set by us – or by a third party on our behalf – or “third party”, which allow trusted third party features or functionality to be provided on the Sites or through them or in services you use such as advertisements, interactive content or analytics.
2. How are cookies used?
2.1 Essential Cookies
Essential cookies are necessary for the Sites to function and provide services to you. Without these cookies, the Sites will not function as well as we would like, and we may not be able to provide certain services or features associated with them. Types of Session Cookies: Session cookies are used to maintain application state. Load Balancing: Load balancing cookies are used to distribute and reduce server load. User Identification: User identification cookies are used to ensure that users only see their own information. Security: Security cookies are used for security controls and verification.
2.2 Analytical Cookies
Analytical cookies collect information about the use of the Sites, allowing us to improve their functioning. Analytical cookies, for example, show us which are the most visited pages on the Sites, help us to record any difficulties that users experience when navigating the Sites, and show us whether our advertising is effective or not. This enables us to see global usage patterns for the Sites in an anonymous and aggregated form. Type of Cookie Google Analytics: Google Analytics cookies collect statistical data to improve the presentation and navigation on the Site. Google completes the aggregated data with demographic data and other information of interest so that we can better understand our visitors.
2.3 Advertising Cookies
Advertising cookies are used for marketing purposes, allowing us to target advertisements that appear to you based on your interests. The aim is to make advertising content more relevant to you, improve reporting on campaign performance, and avoid showing ads that you’ve already seen. Some of the pages you visit on the Sites may also collect information through the use of pixel tags, which may be shared with third parties who directly support our website promotion and development activities. For example, usage information for our Sites may be shared with a third party, such as an advertising agency, so that we can better target banner ads on our websites. Types of Cookies Advertising: Distribute targeted/behavioral advertising. Market Studies: Carry out market studies. Campaign / Promotion: Measure the effectiveness of the campaign. Fraud Detection: Detect click fraud. 3Social Media Plugins We also use social media buttons and/or plugins on the Sites. They allow you to connect with your social network in many ways. For these to work, social media sites such as Facebook will set tracking technologies on our site that may be used to enhance your profile on their sites or contribute to stored data for various purposes outlined in your respective privacy policy.
3. How to Manage Cookies?
Although most Internet browsers are initially set to automatically accept cookies, you can change the settings to block these cookies or to alert you when cookies are sent to your device. To find out more, consult your browser’s help options. Below you will find some links to the most popular browsers: Internet Explorer Firefox Chrome Safari Web and iOS Please note that if cookies are disabled or removed, not all features of the Sites may function as intended. For example, you may not be able to visit certain areas of our Sites or you may not receive personalized information when you visit the Sites. If you use different devices to view and access the Sites (eg computer, smartphone, tablet, etc.), you must configure each browser on each device to meet your cookie preferences.