Is your organization prepared to deliver expected customer service experiences in an increasingly digitally driven world? To meet the new expectations of customers and service agents—and […]

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime […]

Like you, most companies are on some kind of journey to achieve high-performance selling and value-driven servicing. This report from Harvard Business Review Analytic Services and […]

Fuel Next-Generation Customer Experiences Are you prepared for heightened stakes in B2B service? Can you manage growing customer expectations? How are you increasing brand awareness and […]

Poor service interactions push consumers directly into a relationship with your competitors. Customer service is an ongoing opportunity to win lifetime customer loyalty. It’s time to […]

Sustenance, is the ability to sustain or withstand one or more conditions, exhibited by something or someone. It is a characteristic or condition of a process […]

What is the pain? support Why don’t we get control over our processes? What is the plan ? Operational Intelligence providing complete transparency and visibility into […]

IT governance can be translated as the administration of information technology in order to guarantee total control over its results, which must be aligned with business […]